Managed Document Services
The volumes of digital information we can access continues to grow. By 2020, this
digital information will have grown by a factor of 30¹. Lanier’s Managed Document
Services ensures your employees get access to the right information at the right time in
the right form. We do this by looking at how information travels through your business:
More than Managed Print Services
Input/Throughput/Output
Lanier’s Managed Document Services is a customer-centric service, offering cost
savings and control, continuous improvement, and process optimization through reliable
and consistent execution. MDS ensures a personal approach that focuses on your
employees and allows them to concentrate on core activities that drive revenue and
profit to your organization’s bottom line.
By following a five-step process that takes us from initial understanding to full-blown
partnership, the result is a smarter, more efficient information workflow.
Our 5 step process
Lanier MDS follows a clearly defined methodology that delivers sustainable business
improvement across organisations. This five step model is executed using proven
project management and service management methodologies, resulting in long-term
sustainable partnerships between Lanier and its customers.
Understand: We want to understand what your business is going to achieve, both in
the short term and long term. Then we measure and analyse how information arrives
into your business, what happens to it inside the business and how it is used to deliver
results. We’ll look at your input, throughput and output patterns and your key business
document processes, giving you insights which you may not have thought possible.
Improve: We will provide a series of actionable solutions, addressing input, throughput
and output as well as processes, sustainability and working practices.
Transform: We will implement your Managed Service by putting everything we have
learnt about your business into practice. Full document and information lifecycles are
addressed to make sure the right people in your business have the right information at
the right time. And core business processes that cross departments, offices and even
countries can be re-written to improve your competitive advantage. Naturally, we ensure
security is kept at the forefront of any document process.
Govern: Ongoing governance is essential to ensure the objectives we set are being
achieved. We implement valuable management tools to give you a clear view at all times
and the information you need to make decisions. Then, we look at service and support
mechanisms to ensure maximum productivity and user satisfaction.
Optimise: As you know, nothing is ever static in business. So we help you build
flexibility and scalability into your company so you can grow with your documents rather
than being burdened by them.
Think of Lanier MDS as a journey that takes your organisation from where it is today
through a transformation process that leads to increased productivity, profitability, and
continuous improvement.
The MDS journey begins with a thorough analysis of your current state, followed by the
design of a new, improved infrastructure. This new infrastructure is managed against
goals and key performance indicators set forth by you, the customer.
Our process ensures the tactical direction and governance of all activities needed to
provide the right services at the right time and at the right price.
