November - 09   Lanier Australia is awarded "Best Service Performer" in the Asia Pacific region

At a recent Ricoh regional service Managers meeting in Singapore Lanier Australia was awarded best performing service team in the Asia Pacific and Oceania region. The criteria for the award covered a range of targets including ;

- Call avoidance ratio

- First time Fix 

- Mean copies between Breakdown 

- Service Quality Index

Service has evolved from simply tracking response times says the National Service Manager Andrew Jeffress , with some of the programs we have implemented like PCCP Lanier Australia offers  a more pro-active approach to service, throw in our web based @remote monitoring and reporting tool and we have all our clients service and support needs covered, this inturn improves our clients uptime and workflow productivity.

Managing Director Ricoh Asia Pacific Mr  Nobuaki Majima presents award to Andrew Jeffress National Service manager Lanier Australia