| |
|
Basic |
|
Plus |
|
Premium |
| 24 x 7 Remote Monitoring |
|
 |
|
 |
|
 |
| On-Site Support (8am - 5pm)* |
|
|
|
|
|
 |
| Support Response Time |
|
8 hours |
|
4 hours |
|
2 hours |
| Ticket Management |
|
 |
|
 |
|
 |
| Anti-Virus Software |
|
 |
|
 |
|
 |
| Anti-Spyware |
|
 |
|
 |
|
 |
| Desktop Patching (Hotfixes) |
|
 |
|
 |
|
 |
| Desktop Operating System Updates (Service Packs) |
|
 |
|
 |
|
 |
| Proactive Workstation Optimization |
|
 |
|
 |
|
 |
| 3rd Party Software Updates |
|
|
|
|
|
 |
| Remote Maintenance |
|
 |
|
 |
|
 |
| Technology Plan |
|
|
|
|
|
 |
| Consulting |
|
|
|
 |
|
 |
| File, Folder and Share Administration |
|
|
|
 |
|
 |
| Monthly Reports |
|
 |
|
 |
|
 |
| *Monday to Friday excluding public holidays |
|
|
|
|