Lanier views seamless IT support as critical in the successful transition to a new business solution.
Our approach to technology integration provides the continuity that can only be gained by providing direct pre-sales support as well as ongoing service. Unlike vendors relying on dealer networks or third parties, Lanier is able to deliver solutions directly to your organization.
A customer-focused team
Lanier’s integration support model delivers sales, technology solutions, and operations management through three specialized national groups. Under the leadership of a Global Account Manager, who provides a single point of accountability, the team is organized to support the total delivery process.
This structure gives Lanier the flexibility—plus the focused expertise—to scope, design, implement, and manage the solution based on your business and IT infrastructure requirements. It also ensures consistent methodologies and accountabilities to customers with multiple-location implementations.
Business analysts
Members of this nationwide team are deployed to customer sites based on program requirements. They lead the Lanier team in performing a thorough DOCutivity® analysis— analyzing the current state of your business, defining the desired future state, and ensuring the proposed solutions meet your business objectives.
Analysts understand the underlying technologies, and are able to define future state plans that can easily be transitioned to the project manager. Analyst expertise includes technology, business processes, and financial analysis. Other specialties include mail services, host print applications, color, high-volume production, vertical market applications, and fulfillment.
Digital design, implementation and support
Led by a Solutions Engineer with expertise in advanced document management, the digital design and support team works closely with the customer’s IT organization. It is involved in all aspects of planning, certification, architecture, connectivity, site implementation, training, and support.
The team supports the initial assessment, designs technical solutions, and provides ongoing technical support for device certification and connectivity.
Project management
A transition team is created at the onset of planning and works through implementation to ensure every detail of the plan is integrated successfully. Lanier project managers assemble and lead the transition team. Project managers use industry-standard tools and PMI methodology to facilitate coordination with your project management systems.
Operations
If outsourced services or facilities management is part of your desired solution, this group provides services ranging from managing operations enterprise-wide to providing on-site services and personnel at each location. Working closely with the Technology Solutions Team, operations can deliver a complete suite of services to support your IT and facility’s needs.
